Emirates Group Head Quarters
PO Box 1515
United Arab Emirates
Mr. Admin
[email protected]
+971 4 3166666

In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.

Our Services:

Baggage Handling
Ramp to Flight-deck Communications
Air Start
Moving of Aircraft
Toilet Services
Water Services
Cabin Equipment
Cabin Material Storage
Catering Ramp Services
Ice/Snow Removal

Passenger Services
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our global team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra support, our employees across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.
Keeping air travel safe
Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.

Our Services
Check in services
Airport lounges
Gate activities
Airport ticketing
CIP lounges, meet and greet and VIP handling services
Arrival services
Lost and found facilities
Administration and supervision services
Station management services including transfers and disruptions
Assistance for passengers with reduced mobility
Airside bussing for passengers and crew

Load Control and Flight Operations
This includes a careful analysis of aeronautical activities and weather conditions. Meanwhile, our load planners ensure the safe departure of aircraft with maximum payload. Our control center maintains flight watch, monitors flight movements, provides airlines with 24-hour coverage and assists flights within VHF range.
Our Services
Load control
Aircraft interior and exterior cleaning

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